Covid-19 Policy

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OUR POLICIES

COVID-19 POLICY 2021

Conditions under which we accept dogs for grooming.

Due to the current COVID-19 pandemic, the way in which we work and groom your dogs has changed dramatically. Whilst we will be adhering to the strictest guidelines to reduce the spread of the disease. It must be clearly understood that clients wishing to have their dogs groomed at this time, do so at their own risk and must agree to the terms and conditions
Anybody showing any symptoms or who has been unwell or exposed to Covid-19 MUST NOT under any circumstances make or attend a grooming appointment. Please follow government advice on length of isolation before rebooking, as this may vary depending on circumstances.

We require at least 24hrs notice of cancellations failure to do so will result in a cancellation fee payable before any further appointments can be made. We can now only accept card payment, contactless or remote payments, which must be made prior to collection of your dog. You MUST drop off/pick up at the stated time. Only one client is permitted in the studio at a time. Times are purposely staggered to ensure this. Any dogs arriving late may have to be rebooked and a late fee will apply to cover loss of earnings. Uncollected dogs will be charged a sitting fee as this may result in the next client having to be postponed or even cancelled.

On arrival, clients must use the buzzer system on the outside door and follow all hygiene procedures put in place to minimize cross-contamination. Clients are now responsible for safely securing their own dog when dropping off via hook-up system. All Harness/collars and leads must be removed and taken home. 

Before the grooming procedure can begin as a precaution your dog will be misted down with a pet-safe, non-toxic, non-irritant, anti-viral spray. However, it must be understood that if in the un-likely event a reaction occurred, we cannot be held liable. Dogs will now be bathed immediately after dropping off. 

It is a client’s responsibility to ensure their dog is fit and healthy and must notify us of any issues prior to their appointment. Grooming may expose underlying skin or health problems that we cannot be held liable for. Whilst every care and attention are given to your dog they are accepted at your own risk. 

We will try our absolute best to maintain the desired style, however any knotted or matted coats may need to be clipped short. Grooming may expose underlying skin or health problems that we cannot be held liable for. We will contact you directly should any major issues arise during the groom. Dogs requiring extensive extra work may incur an extra charge. 

Many thanks for your co-operation.

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